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You are here: Home » The RSS Marketing Diary » RSS Marketing » RSS: 'The Awful Truth' from MarketingSherpa.com

May 15, 2005

RSS: 'The Awful Truth' from MarketingSherpa.com

MarketingSherpa are usually correct in their internet marketing reports and advice, especially because they base all their findings on hard metrics and work hard to present only the facts.

How about their latest report on RSS, titled 'RSS in Reality: Not a Replacement for Email - Metrics & Best Practices'?
[BTW - don't delay in reading the article, as it's open-access only until May 23rd]

"Just as we warned marketers five years ago that they should not 'shovel' their brochure content onto their Web sites, you shouldn't treat RSS as shovelware for email content. This is a new medium."

While their conclusion is spot on, they fall in almost the same trap as Jupiter Research before them, failing to see the entire big picture of RSS.

a] They are certainly correct that RSS lacks hard numbers of almost any kind, simply because most RSS publishers aren't really tracking anything in terms of RSS.

"A few track how many clicks the links sent through RSS get. Another few (often a separate group) track how many site visitors click on the RSS button to start getting the feed. Practically no one tracks anything else... and there's zero sophisticated tracking we know of at all.

No deliverability, open rates, hard vs soft bounces. No a/b tests, no usability tests, no offer tests, no recency/frequency tests, and multivariable testing is not even on the map."

But in fact, RSS is trackable and measurable (as they state as well), even more so than e-mail, since there's a direct link between the RSS feed and the website, making advanced log analysis a snap. And then there's specific RSS metrics, already under development by many RSS vendors out there.

While MarketingSherpa cites tracking and measurement as RSS's biggest challenge, we must not forget that this challenge doesn't have as much to do with RSS as a technology, but more with the current state of metrics with publishers.

If almost no RSS publisher is tracking anything, that doesn't mean that this is a problem of RSS. If you want to track it, it's trackable. But only if you take the time to do it.

Just like with e-mail, we'll have to wait for the usage of RSS metrics to evolve through time.

b] Yes, RSS penetration certainly is a problem right now, but RSS usage is growing and will especially explode once RSS becomes integrated within IE.

Furthermore, those that implement RSS early will achieve an upper hand over their competitors, especially if you consider RSS not only as an end-user content delivery channel, but an online visibility generation tool as well.

c] The key trap MarketingSherpa fall in is that they fail to acknowledge the power of RSS beyond end-user content delivery, such as using it to increase search engine rankings and get your syndicated content published through other online media.

For those still wondering about how RSS can be used, I urge you to read The Business Case for RSS report [free].

Even if you don't think RSS penetration is high enough yet for you to start using it as an end-user content delivery vehicle, you should not forget about many of the other advantages it provides.

d] And finally, they are most correct that the "RSS versus email" really is "the great non-debate".

For marketers and publishers, e-mail is still the key marketing and content delivery channel.

Using RSS exclusively is just the same as shooting yourself in the foot.

However, not using RSS and relying only on e-mail doesn't fall far behind ...

BTW - the article also mentions "Unleash the Marketing & Publishing Power of RSS", citing it as the best comprehensive report on RSS:)

Comments

Good rebuttal. I well remember just a few years ago learning how to use those ghastly autoresponders, how to set up a double opt-in syatem for an email newsletter, how to build a list, and then write and send out the ezine. It was a wearying business, and is now thankfully on a steep decline. Besides, nobody listens to full-on marketing messages anymore.

Blogs changed all that, with their ease of use and ability to reach a younger and more dynamic age-group. RSS has opened things up still more. I practically live in my Bloglines aggregator these days, surfing my tightly filtered content providers. It may not be perfect just now, but I'm sure the direction is correct.

Posted by: John Evans at May 15, 2005 11:59 AM

That report on Marketing Sherpa was full of inaccuracies. For example, they stated that an RSS feed is limited to 100 words.

Whoever wrote the article just had not done their homework well.

Posted by: James Shewmaker at May 15, 2005 2:44 PM

Excellent points Rok!!

Having migrated to RSS a year ago, I have had
no problems at all tracking what I need to track.
The key is to test, test, test. It isn't
expensive, and what I've found is that for
my purposes, the key is use the RSS headline link
to direct people to a page created specifically for
feed reader/users. In other words, the page they
end up on after clicking the RSS feed headline
cannot be accessed any other way except by
clicking the feed headline.

Posted by: Eric Ward at May 20, 2005 9:20 PM

I'm afraid that one of the comments, asking about more information about RSS metrics, has been accidentally deleted by the comment anti-spam tool.

So, to respond to that: we are just preparing a lengthy feature on RSS metrics, which should respond to that question.

Posted by: Rok Hrastnik at May 26, 2005 11:28 PM

Eric:

--- the key is use the RSS headline link to direct people to a page created specifically for feed reader/users. ---

I noticed this comment -- actually, you don't need to go to all that trouble - simply include a URL paramenter in the RSS feed links to identify which RSS item caused the visitor to land on that page. The parameter data is easily used in your web server logs to determine traffic into your site (anywhere in your site) by feed item. We use this technique for Intel and VeriSign (our largest RSS customers). Examples - look at the feeds at http://rss.intel.com.

bf

Posted by: Bill French at June 16, 2005 5:15 AM

Hello! Good Site! Thanks you! okpjmwdsljqow

Posted by: eijjlnohnf at June 19, 2007 2:09 PM

Bill, you make a good point about not having to use the unique page method Eric describes, at least for the purpose of gathering metrics. Still, I quite like the idea of having 'exclusive' pages that are only offered through the feed. It conveys added benefit unique to the delivery vehicle, without locking the feed down.

Ultimately, I guess what best suits you will depend on your content, your audience, and how many custom pages you're game to build ;-)

Posted by: Shayne at September 8, 2007 2:15 AM
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