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The RSS Cases Blog
The RSS Cases Blog brings you RSS technology advice, helps you understand RSS technology issues and explains different RSS business cases.

[June 14, 2007]
Using RSS Radars to Find Domains for SEO/SEM

[April 4, 2007]
The History and Future of RSS?

[March 26, 2007]
Yahoo Pipes Regex Module

[March 26, 2007]
RSS Cases - Mon Mar 26, 2007

[March 22, 2007]
Teqlo Web Feed and Application Mashup Tool

You are here: Home » The RSS Marketing Diary » RSS Marketing » Using RSS Radars in B2B CRM

March 26, 2007

Using RSS Radars in B2B CRM

RSS Radars are not just a tool to help you enrich your website content and allow you to easily conduct business intelligence, but can also be used as a B2B Customer Relationship Management tool to help you maintain customer loyalty and provide your customers with some additional added value.

Just recently I received an e-mail from David Koopmans of Mokum Marketing, who gave me the idea for this post.

David's idea is simple:

  • Tag articles of interest to your customers using a service like Diigo or Del.icio.us
  • Provide them with an RSS feed to deliver them the articles as they are updated

This is how David sees the usefulness of such an application:
"The idea is very attractive though; in B2B we often manage a relatively small number of relationships, but they are deep and we want to make them deeper."

But, there are two problems:

  • Tagging the articles using a public service like Diigo or Del.icio.us would make the feeds publicly available, making the service less value due to lack of uniqueness, as also noted by David
  • Tagging relevant articles every day takes time ... time that busy B2B marketers usually don't have, especially if you want to cater a tag-based RSS feed for each of your clients

This is where RSS Radars can come in, enabling you to aggregate dozens or hundreds of RSS feeds, filter them for the relevant keywords to get only the most relevant content for a specific client, and provide that client with his own customized RSS feed, using a service like MySyndicaat.com or pipes.yahoo.com.

Plus, using .htaccess you can easily password protect each feed for each individual client.

More details in the 2007 edition of the RSS e-book:)

Comments

Rok,

Thanks for this interesting article. It shows clearly some of the possibilities of RSS radars.

Personally we've installed some of these services for our clients and improved them, so not only RSS feeds, but also (messages in) newsletters are automatically "tagged" and distributed by RSS or personal newsletters to customers.

If you want some real-world examples for you new e-book, please contact me.

Posted by: Ronald Kleverlaan at March 27, 2007 6:57 AM

I like the aggregation idea. Not sure about the .htaccess as using yahoo pipes would still 'publish the feed'. Really in the near future everyone will be watching everyone watching everyone (still with me I hope?!). You can create feeds to watch what is being said about your company, your competitors, anything. That information is gleaned from the wide open internet. Businesses should not even be ashamed of watching their competitors. It is common sense really. What you need to watch out for is not slandering competitors via comments, whatever. It all shows up anyway, which is why the cluetrain manifesto is so compelling "talk with a human voice" or be nabbed kicking and screaming into marketing hell ;-)

Posted by: DC Crowley at April 9, 2007 11:12 PM

DC you are correct about pipies.yahoo.com, although there are probably some work-arounds for that as well.

Posted by: Rok Hrastnik at April 16, 2007 10:57 PM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:17 AM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:17 AM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:17 AM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:52 AM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:52 AM

Hey, there is what you need.

Posted by: AAS at July 2, 2007 7:52 AM

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Posted by: Elizabeth Talor at July 24, 2007 6:19 PM

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Hi all,

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Many thanks for your post.

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Hi all,

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Swiv RSS mixer

Many thanks for your post.

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